Getting error on loading wasm files

[shubham.walia (Shubham)]

Hi @tommy
But it’s still showing me the same error…

[tommy (Tommy Gaessler)]

Hey @shubham.walia,

This is a different issue apologies. Can you please create a new topic here #web-sdk and fill out the post template so we have enough information to assist?

Thanks,
Tommy

[shubham.walia (Shubham)]

Hi @tommy
But I am getting 403 on preLoadWasm(). I’ll share the screenshot for the same.

[shubham.walia (Shubham)]

Hi @tommy
Please look at the errors i am encountering in my console.
And more over i have filled the form to disable recaptcha on the account. Can you do that for me.

[tommy (Tommy Gaessler)]

Hey @shubham.walia,

Have you checked your network and firewall to see if you are able to access those files?

Thanks,
Tommy

[shubham.walia (Shubham)]

Yes @tommy
No I can’t access those files even after turning off the firewall

[tommy (Tommy Gaessler)]

Hey @shubham.walia,

Strange, what locale are you in?

Thanks,
Tommy

[shubham.walia (Shubham)]

Hi @tommy,

I am in India…

[subramanyarao4 (Subramanya)]

@tommy
Error downloading WASM

[michael_p.zoom (Michael P.)]

@shubham.walia @subramanyarao4 What version of the WebSDK are you using?

[shubham.walia (Shubham)]

@michael_p.zoom,

it’s 1.7.10

[tommy (Tommy Gaessler)]

Thanks @shubham.walia,

We are investigating the issue and will get back to you with an update. (CS-2191)

-Tommy

[ajinkya]

HI @tommy
I’m also facing Download wasm issue while loading/joining meetings using iframe.
Version - 1.7.10 -

[shubham.walia (Shubham)]

Thanks @tommy,
Looking forward for the solution.

[Royab (Roy)]

'Download wasm files ’ error as attached image

[tommy (Tommy Gaessler)]

Hey @ajinkya, @shubham.walia, @Royab,

Can you please share screenshots of any browser console errors you see?

Possibly related issue:

Was the Web SDK down?

Description When attempting to join a meeting via the SDK, the following endpoints were returning 404. Nothing has changed in the application however it is now working again. Does anyone have experience with this issue, as I want to determine if it’s a client-side fault or a zoom-side fault… Error The below endpoints were returning a 404 message. https://rwcva.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&rwcToken=[...]&_=[...] https://rwcff.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&…

Thanks,
Tommy

[Royab (Roy)]

Hi Tommy

Attached the screenshot earlier.

Further investigation; seems to be related to client login - don’t get the error if you’re logged into another iteration of chrome/other browser as different user to the one you’ve launched Zoom from.

Hope that helps

[tommy (Tommy Gaessler)]

Hey @Royab,

Strange - can you please provide steps to reproduce this issue?

Thanks,
Tommy

[ankitladhania (Ankit)]

Hi @tommy ,
Getting a similar error. PFA the screen shot

URLS that are failing:
https://source.zoom.us/1.6.0/lib/av/5510_audio.encode.wasm
https://source.zoom.us/1.6.0/lib/av/5510_js_media.min.js

We have also filled the form to disable the re-captcha. It would be great if you could shed some light on the path ahead.

[lidia.elmer (Lidia)]

Hi Tommy - We are facing the same issue as well. It is working fine when hosted in IIS from my local machine…However get this error when hosted in another machine and I try to access from my machine.

Can you help us .
Thanks,
Lidia