Getting error on loading wasm files

Meeting SDK Web
22

Hi @tommy
But it’s still showing me the same error…

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23

Hey @shubham.walia,

This is a different issue apologies. Can you please create a new topic here #web-sdk and fill out the post template so we have enough information to assist? :slight_smile:

Thanks,
Tommy

24

Hi @tommy
But I am getting 403 on preLoadWasm(). I’ll share the screenshot for the same.

25

Hi @tommy
Please look at the errors i am encountering in my console.
And more over i have filled the form to disable recaptcha on the account. Can you do that for me.

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image1920×1080 325 KB

26

Hey @shubham.walia,

Have you checked your network and firewall to see if you are able to access those files?

Thanks,
Tommy

27

Yes @tommy
No I can’t access those files even after turning off the firewall

28

Hey @shubham.walia,

Strange, what locale are you in?

Thanks,
Tommy

29

Hi @tommy,

I am in India…

30

@tommy
Error downloading WASM

31

@shubham.walia @subramanyarao4 What version of the WebSDK are you using?

32

@michael_p.zoom,

it’s 1.7.10

33

Thanks @shubham.walia,

We are investigating the issue and will get back to you with an update. (CS-2191)

-Tommy

34

HI @tommy
I’m also facing Download wasm issue while loading/joining meetings using iframe.
Version - 1.7.10 -

35

Thanks @tommy,
Looking forward for the solution.

36

'Download wasm files ’ error as attached image

Annotation 2020-08-15 093556
Annotation 2020-08-15 0935561395×528 23.7 KB

37

Hey @ajinkya, @shubham.walia, @Royab,

Can you please share screenshots of any browser console errors you see?

Possibly related issue:

Thanks,
Tommy

38

Hi Tommy

Attached the screenshot earlier.

Further investigation; seems to be related to client login - don’t get the error if you’re logged into another iteration of chrome/other browser as different user to the one you’ve launched Zoom from.

Hope that helps

39

Hey @Royab,

Strange - can you please provide steps to reproduce this issue?

Thanks,
Tommy

40

Hi @tommy ,
Getting a similar error. PFA the screen shot

Screenshot 2020-08-20 at 7.59.51 AM
Screenshot 2020-08-20 at 7.59.51 AM2880×1800 387 KB

URLS that are failing:
https://source.zoom.us/1.6.0/lib/av/5510_audio.encode.wasm
https://source.zoom.us/1.6.0/lib/av/5510_js_media.min.js

We have also filled the form to disable the re-captcha. It would be great if you could shed some light on the path ahead.

41

Hi Tommy - We are facing the same issue as well. It is working fine when hosted in IIS from my local machine…However get this error when hosted in another machine and I try to access from my machine.

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Can you help us .
Thanks,
Lidia