Green video when hardware acceleration is enabled

Video SDK
1

We have a customer that is using our application and they get a green video when hardware acceleration is enabled in their browser and the virtual background option is enabled. Disabling hardware acceleration resolves the issue and the video shows properly but no virtual background option is available

Video SDK: 2.3.15
Chrome 146
OS Windows

1 Like
2

Hi @mk352 I suspect this issued is caused by high CPU usage for that user. Can you please provide a session id where this issue occurred? I can check the meeting stats to verify.

3

Hey @mk352

Could you share some problematic session IDs with us for troubleshooting purposes?

Thanks
Vic