Host not getting any schedule/update meeting emails

API and Webhooks
1

Description
Hosts are not receiving emails when a new meeting is scheduled from Zoom API . But if we delete a meeting , update a meeting host users are receiving emails. I can see at account and user settings ‘When someone scheduled a meeting for a host’ email notification is enabled, still not getting scheduled emails

Error
The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. /users/{userId}/meetings - create a meeting
  2. Add any user as host.
  3. That user is not receiving any schedule meeting mail.

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

3

Hi,

Any update here?

Thanks

4

Hey @kpiduru,

Are you trying to add a user as an alternative host for the meeting?

Thanks,
Tommy

5

Hi @tommy,

No I am creating a new meeting using Zoom API and add either adding me as a Host or scheduling meeting for some other user as a Host. I can see meeting is getting created and user is assigned as host. But neither me nor any user(who I scheduled meeting for) is receiving any meeting invite.

Thanks,
Karthik

6

Hey @kpiduru,

When creating a meeting, no notification email or invite is sent. You will need to send the email on your own.

Thanks,
Tommy

7

Hi @tommy,

I see below option in my Email Notification settings and it is enabled. Even though this option enabled Host is not recieving any mails.

Screenshot 2020-08-04 at 11.25.19 AM
Screenshot 2020-08-04 at 11.25.19 AM1748×170 16 KB

Thanks
Karthik

8

Hey @kpiduru,

Can you please share your request body JSON so I can investigate further?

Thanks,
Tommy

9

Hi @tommy,

I am using create meeting API call. Here is the JSON I am using -

{
“topic”: “Certification Discussion”,
“type”: “2”,
“start_time”: “2020-08-07T12:15:00”,
“schedule_for”: “user email”,
“duration”: “15”,
“timezone”: “Asia/Calcutta”,
“password”: “123456”,
“agenda”: “API Test”,
“settings”: {
“host_video”: “false”,
“participant_video”: “false”,
“cn_meeting”: “false”,
“in_meeting”: “true”,
“join_before_host”: “false”,
“mute_upon_entry”: “true”,
“watermark”: “false”,
“use_pmi”: “true”,
“approval_type”: “0”,
“audio”: “both”,
“auto_recording”: “none”,
“registrants_email_notification”: “true”
}
}

Thanks
Karthik

10

Hey @kpiduru,

I was able to reproduce the issue. Our engineering team is investigating the bug. I will share updates here. (ZOOM-184087)

Thanks,
Tommy

11

Hey @kpiduru,

Our engineering team has confirmed this is a bug. We are working on a fix.

Thanks,
Tommy

12

Thanks @tommy,

Please let me know if we have any timeline for fixing this bug.

Thanks
Karthik

13

Hey @kpiduru,

It is currently scheduled to be fixed in our September release.

Thanks,
Tommy

14

Hey @kpiduru,

We will be fixing this in our October release.

Thanks,
Tommy

15

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