How can i change the status of a Onpremise user meeting?

When I try to call the “Update Meeting Status” API using a meeting ID of a Pro user in an enterprise Account I get this response

  "code": 3063,
  "message": "Can not end on-premise user's meeting: 37071XXXX"

Which Endpoint/s?

How To Reproduce (If applicable)
Steps to reproduce the behavior:

curl --request PUT \
  --url \
  --header 'authorization: Bearer eyJXXXXXX' \
  --header 'content-type: application/json' \
  --data '{"action":"end"}'

Hey @Ignacio_Opazo,

Can you please share the meeting ID, and the client ID of the application? Feel free to private message it to me.


I have the same issue.
When i try to end a meeting through an api-call, i got the following response:
“code”: 3063,
“message”: “Can not end on-premise users meeting: {0}.”


Thanks for reaching out about this. In order to help take a closer look, can you please share the details of the full request, meeting ID, and account owner with us at We’ll be happy to have a look.


This due recording on premise,
Could please advise how we can end the meeting using the api if we are recording on premise,
I’ve this scenario:
If the host close the browser without press end meeting, how i can assign or start new meeting for him if the the first meeting doesn’t ended? Using update meeting status api will not help, and due this issue I can’t create another meeting for the same host!!!
This Agent(host) will be Idle/busy in my system !!! Video recording will keep also opening tell end the meeting,
This is very critical issue,
You will highly appreciated to check if there’s any solution

Hey @isoft_mohammad.abula,

Thanks for reaching out with information about the issue you’re seeing. When you see this issue, what client are you using? Is this with the Web SDK or the Web Client?


It’s with web SDK,
But this response i got it from the API:


End action
Error Code: 3063
Can not end on-premise user’s meeting: {meetingId}.
Also in the api reference:
They are mention this response

Hey @isoft_mohammad.abula,

Thank you for confirming. I’ll check with my team tomorrow to see if they know about this behavior.


Please tell me if a solution to this error has been found. We have the same problem.
Regards, Stanislav

Hi @skulichkin,

I’m afraid our REST APIs do not support ending an on-prem meeting.