We have an issue where we have some users (seniors, in this case) that are hosting classes, but it is difficult for them to know how to mute others or start breakout rooms. We have utilized API calls for these hosts to create Zoom meetings directly from our website. If a senior is having troubles with their zoom meeting, they contact us, we join the class and we perform the tasks for them (muting others, creating breakout rooms, etc).
We originally thought that host keys would allow us to claim the meetings as host so we could perform the tasks, make the user the host again, and then leave. This does not to be the case.
Is there any feature available for us to accomplish this? We know that we could ask the senior to make us a host – but this can be a very big struggle for them.
Do you have any suggestions?