How to access meeting transcript from recording.completed webhook event

[gianni.zoom (Gianni)]

@fasarker

Thank you for your quick response. I enabled transcription by following the instructions in the resource you shared. Now, I am able to see an additional “TIMELINE” file_type in the recording webhook response, but I still do not see a “TRANSCRIPT” or “CC” file_type.

Are there any other steps I need to take to retrieve the full recording transcript through the recording.completed webhook?

@fasarker can you check if you see the transcription provided in the cloud recording on the web portal or API endpoint? I want to see if it’s actually transcribing, but not showing in the webhook. If it’s not showing there, please double check transcription for cloud recordings was properly enabled.

• Instructions for viewing transcription: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064927
• Instructions for enabling transcription: Enabling or disabling audio transcription for cloud recordings - Zoom Support

I just tested the recording.completed webhook and got a similar response as you. I received MP4, M4A and TIMELINE files.

Alternatively, I also subscribed to the recording.transcript_completed event and received the TRANSCRIPT file there:

I will submit a request to our docs team for clarification on which file types are to be expected from recording.completed. In the interim, please also subscribe to recording.transcript_completed event.

@fasarker

Also, could you point me to some documentation that describes what the “TIMELINE” file contains?

The cloud recording API endpoints have robust descriptions of the fields: Meeting API