How to get an event if the participant's internet is disconnected

API and Webhooks
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1

I’m using the Meeting SDK for web.
I would like to get events when the internet is disconnected while participants in the meeting.
I can’t get the correct value with meeting(webinar).participant_left.

It takes time to get it, and If I could get it, “leave_reason” wouldn’t be “Network connection error.”

Do you have any solution for it?
Or are there any other events?

webhook event: meeting(webinar).participant_left
meeting sdk for web version: 2.11.0

2

Hi @sanae
Thanks for reaching out to us.
Do you. mean that you would like to know the reason why the participant is leaving the meeting/webinar?

3

Hi @Elisa

Thank you for your reply.

I would like to know the reason why the participant left the meeting/webinar.
And I would like to know the time when the participant left the meeting/webinar.

Now, I can get the correct records when the participant left the meeting/webinar.
But I can’t get the correct records when the internet is disconnected.

参加者がミーティング/ウェビナーから退席した理由と時間を取得したいのですが、
インターネット切断時のみ正しく取得することができない状況です。

4

You can not get the records when your internet is disconnected or the participants internet gets disconnected?

5

I can not get the records when the participants internet gets disconnected.

Even if a participant’s internet gets disconnected, the records show that they were present until the end of the meeting.
Alternately, the time of reconnection will be recorded as the time of internet disconnection.

参加者のインターネットが切断されても、記録ではミーティング終了まで参加していたことになっています。
または、再接続した時間をインターネット切断時の時間として記録されてしまいます。

[example 1]
10:00 the participant’s internet is disconnected
11:00 meeting ended

records
leave_time => 11:00
leave_reason => left the meeting. Reason : Host ended the meeting.

[example 2]
10:00 the participant’s internet is disconnected
11:00 the participant’s internet reconnect

records
leave_time => 11:00
leave_reason => left the meeting. Reason : left the meeting

6

Thanks for sharing more details with me @sanae
Have you looked into the meeting.participant_left event:

7

I have already looked into the meeting.participant_left event.
And These troubles are caused by the meeting.participant_left event.

I need to get the participant’s leave_time correctly.
Similarly, I can’t get the participant’s leave_time correctly if I use API “Get past meeting participants”.

8

Do you have some logs available that you can share with me so I can keep looking into this issue?
I will follow up with a private message