Missing `participant-leave` webhook events

Using this template helps us debug your issues more effectively :slight_smile:

We use participant join/leave webhooks to determine the amount of time two participants were engaged together in a meeting. Occasionally, albeit infrequently, we miss some participant-leave events making this calculation prone to error. Are there any mechanisms in place to have this process be more robust?

My issue seems to be similar to this thread:

Hi @RickBob ,

What the dates you noticed missed webhooks? At times, we have had outages that affected webhook delivery.


Hi Gianni,
We had a couple of incidents today 12/14/2021.

This first meeting was missing two join events

Meeting ID: [REDACTED]

|2021-12-08 1:29:22|registration-created|
|2021-12-08 1:29:22|registration-created|
|2021-12-14 6:51:37|recording-start|
|2021-12-14 6:51:39|participant-join|
|2021-12-14 6:52:45|participant-join|
|2021-12-14 6:56:02|participant-join|
|2021-12-14 7:46:23|participant-leave|
|2021-12-14 7:53:27|participant-leave|
|2021-12-14 7:53:44|participant-leave|
|2021-12-14 7:53:46|participant-leave|
|2021-12-14 7:53:58|participant-leave|
|2021-12-14 8:03:27|recording-stop|

This second meeting was missing one leave event:

Meeting ID: [REDACTED]

|2021-12-10 14:57:23|registration-created|
|2021-12-10 14:57:23|registration-created|
|2021-12-14 13:29:52|recording-start|
|2021-12-14 13:29:56|participant-join|
|2021-12-14 13:30:48|participant-join|
|2021-12-14 13:31:13|participant-join|
|2021-12-14 13:31:57|participant-join|
|2021-12-14 13:32:47|participant-leave|
|2021-12-14 13:34:42|participant-join|
|2021-12-14 13:35:13|participant-join|
|2021-12-14 13:41:32|participant-leave|
|2021-12-14 13:42:08|participant-join|
|2021-12-14 13:56:50|participant-leave|
|2021-12-14 13:57:53|participant-leave|
|2021-12-14 13:57:57|participant-leave|
|2021-12-14 13:57:58|participant-leave|
|2021-12-14 14:02:10|recording-stop|

Greetings, @RickBob,

Thank you for sharing that information. As a next step, would you be able to send your account details along with the missing Webhook Events to developersupport@zoom.us? From there we can look at your account and see what may be happening.


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.