How to update auto-receptionist greeting prompt using the rest api

API and Webhooks
#1

I’m trying to modify the greeting prompt for an auto-receptionist using the rest api. The greeting prompt is normally “test1.mp3”. I want to use the rest api to change it to “test2.mp3”.

PATCH: https://api.zoom.us/v2/phone/extension/{extensionId}/call_handling/settings/business_hours {“sub_setting_type”:“call_handling”,“settings”:{“greeting_prompt_id”:“{audioId}”}}

extensionId is the extension_id for the auto-receptionist; audioId is the audio_id of “test2.mp3”.

Making this call does not give an error. However, the greeting prompt for the auto-receptionist changes to Default.

What am I missing?

#2

Hey @tsimon
Hope you are having a great day!
Could you please share with me the Documentation of the endpoint you are using?
I can not identify the endpoint you are calling
Cheers,
Elisa

#3

Thanks for your reply.

This is the documentation I’m looking at:

#4

Hi @tsimon
Thanks for sharing more details with me!
I have tried to replicate this issue on my end and I was not able to get the same behavior that you are getting.
Could you please raise a ticket with support here, so they can help you look into this issue further.

Best,
Elisa