"INSUFFICIENT_PRIVILEGES" error on Meetings Web SDK 2.7.0 Component view load

Description
Everytime the component loads it throws the “INSUFFICIENT_PRIVILEGES” error with the message “you need go to setting enable CC & LT feature”.
Please note: I already have all the closed captions settings disabled in admin panel.

Browser Console Error

{
    "type": "INSUFFICIENT_PRIVILEGES",
    "reason": "you need go to setting enable CC & LT feature"
}

Which Web Meeting SDK version?
@zoomus/websdk”: “^2.7.0”,

Meeting SDK Code Snippets

  const client = ZoomMtgEmbedded.createClient();
client.init({
        debug: process.env.ENV !== 'production',
        zoomAppRoot: zoomRef.current,
        language: 'en-US',
        customize: {
          activeApps: { popper: { disableDraggable: true } },
          chat: { popper: { disableDraggable: true } }, //, placement: 'top-start'
          meeting: { popper: { disableDraggable: true } },
          participants: { popper: { disableDraggable: true } },
          setting: { popper: { disableDraggable: true } },
          video: {
            popper: { disableDraggable: true },
            isResizable: false,
            viewSizes: {
              default: {
                width: contWidth,
                height: 200,
              },
            },
          },
          meetingInfo: ['topic', 'host', 'participant'], //, 'mn', 'pwd', 'telPwd', 'invite', 'dc', 'enctype'],
        },
      });
client.join({
sdkKey: ZOOM_SDK_KEY,
signature: meetingSignature,
meetingNumber: meetingNumber,
password: meetingPass,
userName: name,
zak: zakToken,
success: () => {},
error: () => {},
});

To Reproduce(If applicable)
The error occurs everytime the zoom component view loads up.

Screenshots
Settings in admin panel -

Error in console -

Troubleshooting Routes
Tried going through another post in the forum recommending a css fix for this. But it hasn’t worked. In the same post it was recommended to disable closed captions settings in the panel. But they’re already disabled.

Device (please complete the following information):

  • Device: Macbook Pro
  • OS: macOS 12.5.1
  • Browser: Chrome
  • Browser Version: Version 105.0.5195.102 (Official Build) (x86_64)

Additional context
Please let me know if i can provide any further information.

1 Like

I have the same errors when starting a meeting, i’m using Web Meeting Component View 2.6.0. The video call does work however, but the errors in my browser console exist.

Also note, i tried versions 2.3.5, 2.4.0, and 2.5.0 which all get these errors as well in my setup.

This error is referencing the Closed Caption and Live Translation settings in your Zoom account. You have to login into your zoom account that’s associated with your .join()'s config options and enable these 2 settings.

You can find information on how to enable them in the zoom docs here: https://support.zoom.us/hc/en-us/articles/6643133682957-Enabling-and-configuring-translated-captions

After I enabled these settings, the problem was solved for me on version 2.6.0.

1 Like

I don’t need and am not using these features. Enabling these is not mandatory either anywhere in the docs. And even in the code im not putting in any part that would require these to be enabled. The sdk is throwing these errors for no reason.