I’ve read through much of the documentation, but I’m still unsure whether we can accomplish our task of providing an eloquent way to provide screen sharing / remote assistance to local governments which use our SaaS product. This is what we’re looking for:
— a govt employee clicks a button (“get help”) on our SaaS app (IE browser)
— on the phone, we provide the govt employee with an auth code which they then enter on their end
— assuming proper auth, Zoom installs what it needs on the govt PC (w/o requiring admin rights) and initiates the screen share (with the ability for the govt employee to allow us to drive the session)
— govt employee would have another button on our SaaS app to kill the session
All govt PCs exclusively use Internet Explorer and are tightly locked down. So we need a solution that doesn’t require elevated/admin rights.
Is this possible? Govt users are not the most technical, so we need to make this as easy as possible.