Intermittent Microphone and Camera Issues in Browser

Video SDK
1

Hello,

I’m experiencing intermittent issues where some users are unable to activate their microphone and/or camera when joining sessions through the browser using the Zoom Video SDK.

The issue appears to be random and does not consistently affect the same users. It has been reported across all major browsers (Chrome, Edge, Firefox, Safari) and across multiple devices and operating systems, including Windows, macOS, Android, and iOS.

Users have confirmed that:

  1. Browser permissions for microphone and camera are properly enabled

  2. Device-level permissions are granted

  3. No other applications are using the microphone or camera

Despite this, the microphone and/or camera sometimes fail to initialize within the browser session.

I’m using Next.js, and it seems that startAudio() and startVideo() do not respond when the issue occurs. No error is thrown.

Here is the relevant code snippet:

const client = useRef(ZoomVideo.createClient());
const mediaStream = client.current.getMediaStream();

await mediaStream.startAudio();
await mediaStream.startVideo();

Has anyone experienced a similar issue or can suggest possible causes or debugging steps?

Thank you in advance for your help.

2

Hey @wecho

Thanks for your feedback.

Could you help share some problematic session IDs with us for troubleshooting purposes?

Thanks
Vic

3

Hi Vic,

Please find below some problematic session IDs :

K2NM76SS6HNS
8SKCZ7WBSCZK
LME3YW4GFNB8
HUB3A4QCCZND

Thank you for your help

4

Hey @wecho

K2NM76SS6HNS
8SKCZ7WBSCZK
LME3YW4GFNB8
HUB3A4QCCZND

It seems these are not valid Zoom session IDs. You can find the correct ones in the Web portal under Dashboard → Past Sessions.

Thanks
Vic