srisaibh
(Sri Sai Bhargav)
December 2, 2020, 6:00am
1
Description
Invalid Signature
Error
Joining meeting timeout.
Signature is invalid.
{method: “join”, status: false, result: “Invalid signature.”, errorMessage: “Signature is invalid.”, errorCode: 3712}
errorCode: 3712
errorMessage: “Signature is invalid.”
method: “join”
result: “Invalid signature.”
status: false
proto : Object
Which version?
1.8.3
To Reproduce(If applicable)
Steps to reproduce the behavior:
Signature :
Screenshots
If applicable, add screenshots to help explain your problem.
Device (please complete the following information):
PC
Windows
Version: [e.g. 22]
Chrome
Additional context
Add any other context about the problem here.
srisaibh
(Sri Sai Bhargav)
December 2, 2020, 9:13pm
2
Need reply, could someone help me out here !
tommy
(Tommy Gaessler)
December 2, 2020, 10:42pm
3
Hey @srisaibh ,
It appears you are using an SDK App to generate the Web SDK Signature.
Make sure to use JWT App credentials instead.
Let me know if that fixes the issue for you.
Thanks,
Tommy
srisaibh
(Sri Sai Bhargav)
December 3, 2020, 1:45am
4
Hi @tommy ,
Thanks for pointing that out. It solved my issue. But if we are to use the JWT API KEY for the web SDK signature, what is the point of having an SDK_KEY?
Bhargav.
pscaccal
(PSC)
December 3, 2020, 7:40pm
5
Hi @tommy
We are using the JWT API key and API Secret for the signature, still the Joining meeting timeout is taking place, what may be the issue.
Our Signature is:
Please help us asap
For more info attached the console log:
tommy
(Tommy Gaessler)
December 4, 2020, 10:24pm
6
Hey @srisaibh ,
The SDK App Type is for the Native Mobile and Desktop Client SDKs. (iOS, Windows, macOS, Android, Electron, Ionic)
Thanks,
Tommy
MaxM
(Max M.)
December 4, 2020, 10:31pm
7
Hey @pscaccal ,
Thank you for reaching out. Your signature looks to be correct but we just want to confirm how this is being generated. Are you able to provide a code snippet for the logic used to create the signature ?
Thanks,
Max
1 Like
system
(system)
Closed
January 4, 2021, 8:31am
8
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