"Invalid Token!" error message when trying to refresh oauth token

[nraval1729]

This is what was happening to me. Thank you!

[will.zoom (Will)]

Glad they could help!

[kkoellner (Ken)]

I saw this comment on another thread “Zoom does not currently support simultaneous access_tokens across different devices at the same time. We are exploring options to improve this experience.”

We have an issue with one of our customers. They are experiencing sporadic refresh errors. Most of the time it works and sometimes it does not. I’m trying to track down the cause.

Is that limitation specific to a given App or to the entire user’s account?

If it is for the entire User’s account, I would think, if a user is using App A on Device 1 and App B on Device 2, they going to have an issue. Is that the limitation.

Or is the problem only when a user is using App A on both Device 1 and Device 2? That would be a much stricter limitation as it would limit the user to exactly one app.

-Ken

[will.zoom (Will)]

Hi @kkoellner,

These types of errors could happen for a few different reasons. Can you see my post here and let me know if any of these might be the case?

Timeout when refreshing access tokens

Hi @bo.zhang, Thanks for reaching out about this. This can happen for a few different reasons. These are the most common: If a new access token is generated, both the previous access token and refresh token will become invalid. So you will need to update each of these tokens each time you request a new access token. Another situation that can arise is if multiple requests are sent using the same refresh token within a short amount of time, a race condition may prevent all requests from go…

Thanks!
Will

[fahad.beehive (Fahad)]

In my experience it seems to be on the user’s entire account and not just for an app. I’ve experienced this myself where logging into App A on Device 1 and then later logging into App B on Device 2 caused App A to prompt for a refresh after 24 hours.

[will.zoom (Will)]

Thanks for the input, Fahad

[Dev_Torii]

Hey @will.zoom I am having the same issue here with my OAuth app.
We have only 1 single customer of our that is having this problem, and it was working for months and now all of the sudden it is not working anymore and saying the token is invalid.

[MaxM]

@Dev_Torii Please reach out via the Developer Support Center with the App Name and App Owner email. We’ll investigate further from the ticket that is created.