Invalid user name when 6 character of Kanji name given

API and Webhooks
1

Description
Create request to POST /webinars/{webinarId}/registrants
with the first and last name using 6 or more Kanji characters like below.

{
	"email": "sample1@example.com",
	"first_name": "東国山",
	"last_name": "祐太朗"
}

It occurs Invalid user name but it should not because there’re people who have like that name.

Error
{
“code”: 300,
“message”: “Invalid user name”
}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
when using both of OAuth, JWT

Which Endpoint/s?
POST /webinars/{webinarId}/registrants

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request above endpoint with 6 or more kanji name like below
{
	"email": "sample1@example.com",
	"first_name": "東国山",
	"last_name": "祐太朗"
}
  1. See error

Screenshots (If applicable)
Nothing

Additional context
Nothing

2

Hey @yutaro.higashi, thanks for posting and using Zoom!

This seems like a bug, we are investigating and will get back to you! (ZOOM-147687)

Thanks,
Tommy

3

Hey @yutaro.higashi,

According to our design, the max length of Chinese name is 5 in webinar registration, Japanese characters are much the same as Chinese characters, the name ‘東国山 祐太朗’ is recognized as Chinese name, so it return the error message ‘Invalid user name’.

We will increase the max length of Chinese name in webinar registration. I will keep you updated on the fix.

Thanks,
Tommy

4

Hi this bug seems like it haven’t be fixed yet. This is very annoying for Japanese customer, there are lots of people have the name of over 5 KANJI. My client contacts me about this bug recently and they actually think about stopping
to use ZOOM on account of this bug. So I want to know when this bug will be fixed.

1 Like
5

Hey @shoichi.asahi,

Thanks for your feedback. I will work on getting this prioritized.

-Tommy

6

Hey @yutaro.higashi, @shoichi.asahi,

This will be fixed in a release this weekend.

Thanks,
Tommy

7

Hey @yutaro.higashi, @shoichi.asahi,

This has been fixed. :slight_smile:

Thanks,
Tommy