iPAD - Browser (Chrome) - Host is not able to login

Meeting SDK Web
1

Description
Host is not able to login in zoom on web browser. Giving HTTP 401 error.

Error
HTTP 401 error

Which Web Meeting SDK version?
1.9.7

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Login in our application
  2. Start class
  3. Zoom page opens in browser
  4. Prompt to login

Screenshots
attached

host_login_error_ipad_browser
host_login_error_ipad_browser1200×1600 98.6 KB

Device (please complete the following information):

  • Device: Chrome browser (Latest)
  • OS: iOS 14.7.1
  • Browser: Chrome

Additional context
Add any other context about the problem here.

2

Hey @adpv,

Thank you for reaching out to the Zoom Developer Forum. Are you able to share more information on how we can reproduce this issue? Are you sending the user to an OAuth authorization link or Is this coming from the Web SDK?

Thanks,
Max

3

We are using Web SDK.

4

@adpv

Please send an email to developersupport@zoom.us with a link to this thread. In that email, please include the authorization URL you’re using and steps to reproduce the issue.

If I’m not able to see the issue on my end we can set up a meeting to demonstrate the issue.

Thanks,
Max

5

Hey @adpv,

I hosted our meeting for ~20 minutes but it looks like your team wasn’t able to attend. Please share your ticket number here, for my reference, and use the link I provided to schedule a new meeting.

I look forward to assisting here!

Thanks,
Max

6

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