Requirement to have ZCC notifications (SLA violations, agent/queue thresholds, etc.) sent to Slack as notifications.
Example Use Case. Calls in queue =>15 in ZCC - send alert into Slack as an example.
Requirement to have ZCC notifications (SLA violations, agent/queue thresholds, etc.) sent to Slack as notifications.
Example Use Case. Calls in queue =>15 in ZCC - send alert into Slack as an example.