I am working with the Zoom Phone API → Call Handling. I am trying to set custom hours. Each day I have someone who works from 3pm to 1am the next day. In the dashboard you would just choose 1am the next day. I need to do this in the API. The problem is that they end up having two shifts for one day becuase of this 3pm to 1am schedule - 12am to 1am and 3pm to 11:59pm
How do I do this with the API? I don’t seem to have the option, maybe I am missing something? Here is the request -
http request url: https://api.zoom.us/v2/phone/extension/<extension_id>/call_handling/settings/business_hours
http request body :
Thanks for reaching out to us and welcome to our community!
I will do some testing on my end and will get back to you with an update.
I want to think that because it is indeed 2 different days this might be the expected behavior, so maybe we will need to come up with a workaround for this.
yes true, it is 2 different days. To solve this within the dashboard you can choose 1am the next day on that same slot. The problem is that the API doesn’t seem to provide a way do do this same action. Your dashboard must be using an API that gives it this option. I just don’t see it on the public API. I could also be overlooking something but I have gone through the documentation.
Thanks! Greatly appreciated!
I will do some testing on my end and will get back to you with a possible workaround
I was able to replicate this issue on my end.
I have created an internal ticket to find out if this is expected behavior for our API and I will keep you posted whenever I hear back from my team (ZOOM-599832 internal number for reference)