Hello Zoom Developer Community,
I am experiencing an issue with refreshing OAuth tokens for an Account-level Zoom app. Here are the details of the problem:
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Background: We have an Account-level Zoom app used by many users. The OAuth tokens for these users have expired, with the most recent expiration date being July 31, 2023.
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Problem: We have not attempted to refresh these tokens before, and now we are trying to refresh tokens that have been expired for over a year. Unfortunately, the refresh attempts are failing, and we are receiving errors indicating that the tokens are invalid or expired.
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Error Received: The specific error returned is
invalid_grantwith a message statingInvalid Token!.
Key Points:
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Token Expiration: The tokens in question have not been refreshed in the past year and have expired as of July 31, 2023.
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Token Refresh Attempts: Despite using the most recent refresh tokens stored in our database, the refresh process fails.
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User Impact: This issue affects multiple users, making it critical to resolve.
Questions:
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Token Validity: Are there any specific limitations or considerations regarding the refresh token’s validity after such an extended period?
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Handling Long-Term Expired Tokens: What are the best practices for handling tokens that have been expired for a year or more? Is there a way to refresh them or an alternative approach?
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Zoom Support: Can Zoom provide any insights or potential solutions for tokens that have been inactive for a long time?
Any guidance or advice on how to handle this situation would be greatly appreciated. Thank you!
