Join audio and video in web sdk using an ios mobile

[montoyaparadajorgelu (Jorge Luis)]

Description
I’m using a web SDK but when the meeting starts in a ios mobile , the audio and the video doesn’t work .

Error
The full error message or issue you are running into.

Which Web Video SDK version?
1.8.6

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. start meeting in an ios mobile

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

• Device: iPhone x
• OS: iOS 14
• Browser: Chrome
• Browser Version [e.g. 88.0.4324.150 (Official Build) (x86_64)]

Additional context
Add any other context about the problem here.

[donte.zoom (Donte)]

Hi @montoyaparadajorgelu,

Thank you for your question. This question was previously answered, please see the Developer Forum post below:

[CRITICAL] No Audio for mobile iOS browsers

Description Before, there was audio on iOS but can only be heard through earphones. But now, none can be heard at all! Error N/A Which version? 1.7.8 To Reproduce(If applicable) Load web sdk in mobile iOS device. No audio can be heard Screenshots N/A Smartphone (please complete the following information): iPhone XR, iPhone 7, iPad

You might also be interested in our browser support help documentation for Web SDK.

https://marketplace.zoom.us/docs/sdk/native-sdks/web

If this does not answer your question, let me know.

Kindly,
Donte