Error - Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again

We are using Zoom client SDK but we are getting error while starting the meeting:

Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.

Everything was working fine but we are getting this error for last 2 days. We have the latest version of web SDK.

Please advice

Hey @vidyapreps

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question. :slightly_smiling_face:

Checkout these related threads that may have the answer you are looking for:

If these threads did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.

Thanks,
DeveloperBot

The threads didn’t help. Zoom web client integration is turning out to be high maintenance as it new issues are generated every now and then causing inconvenience with the participants.

Please resolve the issue.

Hey @vidyapreps ,

Can you please share the error in the browser console, as well as steps to reproduce the issue?

Thanks,
Tommy

Hi Tommy,
Our application passes Zoom Meeting Id and Password and this used to work fine till 2 weeks back when the participants reported this issue. It worked again for few days but the problem resurfaced.

The browser console has these error:

6
Failed to decode downloaded font:
VM505:1 Failed to decode downloaded font: Classroom Management App For Students & Coaching Institutes | Prepbuddies
VM505:1 Failed to decode downloaded font: Classroom Management App For Students & Coaching Institutes | Prepbuddies
VM505:1 Failed to decode downloaded font: Classroom Management App For Students & Coaching Institutes | Prepbuddies
VM505:1 Failed to decode downloaded font: Classroom Management App For Students & Coaching Institutes | Prepbuddies
main-es2015.6a2c118cb9076959f572.js:1 Failed to decode downloaded font: Classroom Management App For Students & Coaching Institutes | Prepbuddies
removeChild @ main-es2015.6a2c118cb9076959f572.js:1
main-es2015.6a2c118cb9076959f572.js:1 Failed to decode downloaded font: Classroom Management App For Students & Coaching Institutes | Prepbuddies
getHighContrastMode @ main-es2015.6a2c118cb9076959f572.js:1
6OTS parsing error: invalid version tag
/node_modules/@zoomus/websdk/dist/lib/lang/en-US.json:1 Failed to load resource: the server responded with a status of 404 (Not Found)
6206_js_media.min.js:1 Failed to load resource: the server responded with a status of 403 ()
source.zoom.us/1.8.0/lib/av/6206_audio.encode.wasm:1 Failed to load resource: the server responded with a status of 403 ()
source.zoom.us/1.8.0/lib/av/6206_video.decode.wasm:1 Failed to load resource: the server responded with a status of 403 ()
DevTools failed to load SourceMap: Could not load content for https://source.zoom.us/1.8.0/lib/webim.min.js.map: HTTP error: status code 403, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not parse content for Classroom Management App For Students & Coaching Institutes | Prepbuddies Unexpected token < in JSON at position 0

Hey @idyapreps,

Thank you for providing that information. It looks like you’re loading in the library files for v1.8.0. I know that you said you tested on the latest version but please make sure you’re also loading the library files for 1.9.0. Also, make sure that you’ve followed the Steps on upgrading from 1.8.3 to 1.8.6+.

If possible, are you able to share a public git repo of your code or a snippet showing how you call
preLoadWasm(), prepareJssdk() and/or setZoomJSLib()?

Thanks,
Max

We have Web Client SDK 1.8? Is the time out issue because of 1.8 version? Why does it breaking?

Hey @vidyapreps ,

Make sure you have also upgraded the library files url to 1.9.0 to be on the same Web SDK version across your whole project.

Thanks,
Tommy

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