Joining meeting timeout web SDK

Meeting SDK Web
1

We are using web SDK version - 1.9.5 and getting below error on join button click

joining meeting timeout

2

Thank you for using the Zoom Developer Forum – I am happy to help. By default, the Meeting Web SDK will not show the true error message to the UI popup:

Pasted Graphic 1

However, if you add the following code lines (after the ZoomMtg.preLoadWasm();, ZoomMtg.prepareJssdk(); lines) the true error message will display in the UI popup:

1. // loads language files, also passes any error messages to the ui

2. ZoomMtg.i18n.load(‘en-US’);

3. ZoomMtg.i18n.reload(‘en-US’);

Pasted Graphic

Please give that a try and let us know how it goes.

Best,
Donte

3

I also have the same situation.

4

Hey @markpensier12,

Thank you for reaching out to the Zoom Developer Forum. Please let us know if the information provided by Donte helps out.

If not, please share the browser console error that you’re seeing along with this message.

Thanks,
Max

5

I also meet Joining meeting timeout error with 1.9.6 webSDK, the error msg is “The signature has expired”. And I am using the Pro account and develop based on Ubuntu 18.04. I already tried to sync the system clock, not sure it is correct or not.
$ timedatectl
Local time: Mon 2021-07-12 16:15:36 CST
Universal time: Mon 2021-07-12 08:15:36 UTC
RTC time: Mon 2021-07-12 08:15:36
Time zone: Asia/Shanghai (CST, +0800)
System clock synchronized: yes
systemd-timesyncd.service active: yes
RTC in local TZ: no

Any idea?

6

Hi @yxue2 ,

Are you just seeing this error with version 1.9.6? You may have to regenerate your application signature per the documentation here:

image
image1570×660 90 KB

Please let me know if this helps.

Gianni

7

I have tried the signature endpoint by GitHub - zoom/websdk-sample-signature-node.js: Generate a signature to Start and Join Meetings and Webinars with the Zoom Web Client SDK.. But it still does not work with same error.
What’s the reason?
Could you help me check whether there is time async between my timezone and zoom server?

8

A professional software engineer or architect may be required to handle some of the more technical aspects of the development project by https://mlsdev.com. Generally speaking, specialists who specialize in a certain area of web development are usually considered as experts within their field. The main task of the technical specification analyst is to verify that the business objectives of the software is met by the end-product, and that any requirements that were not considered during the development process have been appropriately addressed.

9

Hey @yxue2,

Please make sure that the local time your system is using is the UTC timezone. This will ensure that the expiration value created syncs with our servers.

Thanks,
Max

10

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.