Join Meeting Error with Web SDK 2.3.0

We are hitting the Join meeting timeout error with our Web SDK.

Browser Console Error
Join Meeting Timeout

Which Web Meeting SDK version?
2.3.0 Version

Meeting SDK Code Snippets

// loads language files, also passes any error messages to the ui

var leaveUrl = ‘’;

leaveUrl: leaveUrl,
disableInvite: true,
meetingInfo: [
success: (success) => {

meetingNumber: '',
userName: '',
userEmail: '',
//passWord: '',
apiKey: '',
signature: '',
success: function(res){
error: function(res){console.log("error "+res)}

error: (error) => {


Device (please complete the following information):

  • Device: HP i3-1005G1
  • OS: Win 10
  • Browser: Chrome
  • Browser Version : 99.0.4844.82 ( 64 bit)

Hi, @lakshya,

The latest version of the SDK is now 2.3.5, please can you try upgrading from 2.3.0 and see if the issue persists? There have been multiple bug fixes since your version of the SDK.


1 Like

Hi @donte.S ,

We have upgraded to the latest version of the SDK and have found success with it.
The join meeting error is not being shown with the current usage of the SDK integration.

There seems to be a delayed video and audio for some users while using the Web SDK. We are still diagnosing and will reach out if it persists.

Can we have any option to select the data center being used for the meeting since these lags seems to be happening with Indian Data centers. Meetings with singapore data centers are going smooth. Would be helpful.


Glad to hear you were able to successfully join the meeting. Yes, you can select data centers at the account. Please see our Selecting data center regions for meetings/webinars support article for your concern:

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