Joining webinar timeout

[phantruongthaison93 (Son)]

Hi,
I am using Zoom Web SDK version 2.17.0 to embed Zoom webinar to my website
When user join the webinar on my website, the error always display:

Joining webinar timeout.
Your connection has timed out and you cannot join the webinar. Verify your network connectivity and try again.

Here is the code that I am using:

 ZoomMtg.setZoomJSLib('https://source.zoom.us/2.17.0/lib', '/av');
        ZoomMtg.preLoadWasm();
        ZoomMtg.prepareWebSDK();
        ZoomMtg.i18n.load('en-US');
        ZoomMtg.i18n.reload('en-US');
        document.getElementById('zmmtg-root').style.display = 'block'
        ZoomMtg.init({
          leaveUrl: leaveUrl,
          success: (success) => {
            $('#zmmtg-root').show();
            $('.buttonevent').hide();
            ZoomMtg.join({
              signature: signature,
              sdkKey: sdkKey,
              meetingNumber: meetingNumber,
              passWord: passWord,
              userName: userName,
              userEmail: userEmail,
              tk: registrantToken,
              // zak: zakToken,
              success: (success) => {
                console.log(success)
              },
              error: (error) => {
                console.log(error)
              },
            })
          },
          error: (error) => {
            console.log(error)
          }
        })

Device (please complete the following information):

• OS: Windows 10
• Browser: Chrome
• Browser Version 119.0.6045.160 (Official Build) (64-bit)

Please help me!!
Thank you

[gianni.zoom (Gianni)]

Hi @phantruongthaison93 ,

I changed this to the meeting SDK category. There’s many threads about this. For example, the signature Can you please search “join meeting timeout” for some of the solutions. I will share a few

Zoom Web SDK shows Joining Meeting Timeout. Fail to join the meeting

Hi, this is to let you all know that I have finally succeeded in implementing the SDK. The time was creating the problem. Please find the correct code below. @app.route('/meeting/<IDP>', methods=['GET']) def meet(IDP): ID = IDP[:IDP.index(' ')] payload = {'sdkKey': SDK_KEY, "mn": ID, "role": 0, "iat": int(time.time()), "exp": int(time.time())+4*3600, "tokenexp": int(time.time())+4*3600} encoded = jwt.encode(payload, SDK_SECRET, algorithm="HS256") return render_template('meeting.…

Error: Joining meeting timeout. Signature is invalid

It does say it is invalid but the problem is on my production server i am using JWT authentication & it is working fine. Since JWT has reached end of life, I have implemented OAuth. With it, I am able to: Create webinar Delete Webinar Update webinar But as soon as I try to Join the webinar, I get that error I mentioned.

[phantruongthaison93 (Son)]

Hi @gianni.zoom

Thank you for response.

I found the problem related with option “Require attendees to authenticate to join” in webinar. When I turned off this option, It worked.

But I still want to use this option “Require attendees to authenticate to join” to validate use who join to meeting. I also used the “tk” from “join_url” but it didn’t work.

[gianni.zoom (Gianni)]

@phantruongthaison93

I found the problem related with option “Require attendees to authenticate to join” in webinar. When I turned off this option, It worked.

But I still want to use this option “Require attendees to authenticate to join” to validate use who join to meeting. I also used the “tk” from “join_url” but it didn’t work.

Ahh I believe the docs are a little unclear due to the following from this page:

The web client specific page clears things up:

• The tk value is for registrants where “registration is required” to join a meeting as a participant: Meeting SDK - web - client view - Meetings

• For “authentication required” of host starting, ZAK token is required: Meeting SDK Auth

• For “authentication required” of participants joining, the settings are SSO or specified domain and need the following set up via the web portal: Meeting SDK - web - client view - Meetings

Please let me know if you’re able to resolve