Joining webinar timeout

I am using Zoom Web SDK version 2.17.0 to embed Zoom webinar to my website
When user join the webinar on my website, the error always display:

Joining webinar timeout.
Your connection has timed out and you cannot join the webinar. Verify your network connectivity and try again.

Here is the code that I am using:

 ZoomMtg.setZoomJSLib('', '/av');
        document.getElementById('zmmtg-root').style.display = 'block'
          leaveUrl: leaveUrl,
          success: (success) => {
              signature: signature,
              sdkKey: sdkKey,
              meetingNumber: meetingNumber,
              passWord: passWord,
              userName: userName,
              userEmail: userEmail,
              tk: registrantToken,
              // zak: zakToken,
              success: (success) => {
              error: (error) => {
          error: (error) => {

Device (please complete the following information):

  • OS: Windows 10
  • Browser: Chrome
  • Browser Version 119.0.6045.160 (Official Build) (64-bit)

Please help me!!
Thank you

Hi @phantruongthaison93 ,

I changed this to the meeting SDK category. There’s many threads about this. For example, the signature Can you please search “join meeting timeout” for some of the solutions. I will share a few :slight_smile:

Hi @gianni.zoom

Thank you for response.

I found the problem related with option “Require attendees to authenticate to join” in webinar. When I turned off this option, It worked.

But I still want to use this option “Require attendees to authenticate to join” to validate use who join to meeting. I also used the “tk” from “join_url” but it didn’t work.

Ahh I believe the docs are a little unclear due to the following from this page:

The web client specific page clears things up:

Please let me know if you’re able to resolve :slight_smile:

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