JS error and black screen when ending meeting for all

Description
When a host ends a meeting for all, the SDK ends up going completely black and there are error in the console. Expected behaviour would be that the user gets redirected to the provider leave url (as when the user leaves the meeting herself.)

Error
Multiple errors.

zoom-meeting-1.7.5.min.js:2 Uncaught TypeError: Cannot read property 'isWebinar' of undefined
    at w (zoom-meeting-1.7.5.min.js:2)
    at c (zoom-meeting-1.7.5.min.js:2)
    at zoom-meeting-1.7.5.min.js:2
    at redux-thunk.min.js:1
    at dispatch (redux.min.js:1)
    at zoom-meeting-1.7.5.min.js:2
    at redux-thunk.min.js:1
    at dispatch (redux.min.js:1)
    at zoom-meeting-1.7.5.min.js:2
    at redux-thunk.min.js:1
Uncaught TypeError: s.default.Notify_APPUI is not a function
    at e.send_instant_monitor (js_media.min.js:1)
    at js_media.min.js:1

Which version?
Tested on WebSDK 1.7.4 and 1.7.5.

Screenshots

Hi @penar.musaraj

Thanks for sharing us the details. Can you provide the meeting ID as well so that we can take a closer look?

Hi @Michael_Purnell,

Sure, you can try with ID: 470-233-057. I should clarify that the original issue is with webinars, I have not tested this with regular meetings.

Hi @penar.musaraj,

This looks like a bug, I’ll alert the Engineers about this so that we can have a fix ready for an upcoming release.

Thanks

1 Like

Hi,
I’m facing the same issue while ending webinar:

meeting id: 97106607158
Thank you

Hey @arnold,

We are currently working on fixing this issue. Will keep this thread updated. (CS-1647)

Thanks,
Tommy

1 Like

Any update, this is also occurring when ending meetings, even on the 1.7.8 release still occurring.

yes, same here with sdw 1.7.7

Hey @Cristian, @jerry,

Does the meeting end? Or does it just hang and throw errors?

Thanks,
Tommy

Hi,

I am using v1.7.7. (Chrome 81.0.4044)
Leave Meeting fires these errors below and allows me to leave (no hang).

End Meeting fires these errors below and it hangs - video on screen freezes.
Screenshot 2020-05-17 at 19.50.18

Hope that helps.

Hey @gox9,

I cannot reproduce this issue. Can you make sure you have all the required Zoom Web SDK scripts?

If using CDN:

If using Local:

Thanks,
Tommy

Thanks @tommy. I believe the reason was leaveUrl=‘localhost:3000’. It starts working just after I change the url with a proper one.

1 Like

Happy to hear you got it working! :slight_smile:

Thanks,
Tommy