Description
Hello!
For all JTW apps created today, we’re getting “Invalid access token.” error, after creating the JTW token for Zoom API authentication. We receive the same error, even if we use the test JWT token generated on the JWT app credentials page.
IMPORTANT: Using any other JWT App, which was created before today (mind you - JWT App creation was failing during the weekend), is working normally.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT
Which Endpoint/s?
webhooks/options
How To Reproduce (If applicable)
Create a new JWT app
Use the JWT token listed on the credentials page, or create one yourself, it’s the same result
Thanks for reporting this issue! I have made our engineering team aware of this and will provide an update here once the issue is resolved. We apologize for the inconvenience that this is causing.
Our engineers have indicated that this issue should now be resolved. If you are still seeing errors, could you try deactivating the JWT app and re-creating again? Let us know! Thank you for your patience!
@shrijana.g Unfortunalty I’m usign the wordpress plugin and I deactivated and activated again the application but still the same error invalid access token. there is something else that I have to do ?
I tryied to regenerete, deactivate and all possible option but still the sam problem. I’m thinkig to cancel the subscription and ask the refund… are 4 days that I’m not able to use it.
Btw mine was created yesterday, so How do I supposed to start to develop on this if this is primary functionality and without this we are unable to do anything?
Unfortunately for some accounts, due to caching issue, it seems to still persist and the eng team will work on restoring it individually. If you have already provided me your Account Numbers via messgae, you do not need to provide it again. You could just let me know that it is still not working on your account. If you have not yet provided me your Account Number, please do so via message. Thank you.