JTW app - "Invalid access token." error on API calls

API and Webhooks
21

I don’t know what’s happened, but now it works ! Thanks

1 Like
22

Glad it is working now @marco.g! :slight_smile:

Basically the cache clearing takes a while.

@tkrevh, does it work now?

Thanks,
Tommy

23

Yes, but there are other accounts that need attention as well. I’ve already sent a message to Shrijana.
Is this not possible to fix site-wide? The account that would need your attention again is 52159816

Thanks!

2 Likes
24

Hey @tkrevh,

Happy to hear it is working now. We will flush the cash for 52159816.

Thanks,
Tommy

25

I’ve been facing the same issue since the last 5 days. Found this thread - thanks very much to @tkrevh for bringing this to attention and advocating for a more permanent fix.

I’ve shared my account details via DM with @shrijana.g and @Tommy. The account number is 51593563. Now eagerly awaiting their attention.

26

@saloni It should be resolved now. Could you check and confirm? Thank you.

27

Yes! It is working now. Thank you so very much.

2 Likes
28

Glad it is working now! :slight_smile:

Thanks Shrijana!

-Tommy

1 Like
29

Hi. Same issue. Please help account: 52355551

30

Thanks @chloe,

We will get this fixed. :slight_smile:

-Tommy

31

Hi Zoom Team, please solve my problem too, account no is 122225300, getting response from curl request {“code”:124,“message”:“Invalid access token.”} , tried all above mentioned options.

32

Hi all,

I seem to be having the same problem during the setup of the wordpress plugin. Getting “Invalid Access Token” despite trying all of the above. Any chance this could be resolved with a cache clear too?
Account number 55774621

Thanks team!

33

Hi @drasaad and @avadheshchoudhary,

We are looking into your issue and will get it resolved.

Thanks,
Shrijana

34

Hi there, I’m having the same issue with account number: 116680160
Thanks

35

Hi
While sign in from salesforce account I get “Invalid access token” . How much time it would take to get resolved. And if it is temporary how could it be resolved.

36

Hello Shrijana,

It is still not working, it’s been one week.
Can you please do a hard reset to my account?
120788035
I deactivated and activated many times but still doesn’t work.

Thank you
Yan

37

Hey @shubh143agarwal,

Are you referring to the Salesforce Zoom App?

Thanks,
Tommy

38

Hey @australianewtalents, @kaban ,

Apologies for the delay we are working to fix as fast as possible.

As a workaround you can use an Account Level OAuth app and follow the OAuth flow to call the Zoom APIs immediately.

Thanks,
Tommy

40

Hi,

When I try API GET request " /meetings/{meetingId}/recordings" or “/users/me/recordings” It works. But I get “Invalid access token.” for API GET request" /users/{userId}/recordings" for specific email id.

Can you help me.

41

facing same issue :frowning: