JWT Invalid Token response from postman

API and Webhooks
1

Description
Getting invalid token response when make API call to retrieve subaccounts.
Generated JWT token using jwt.io page as mentioned in medium.com/zoom-developer-blog/using-zoom-apis-version-2-with-postman-3fba79dcdf2e

Created a test JWT app from zoom app marketplace, used the API credentials right from there.

Error
Response:
{
“code”: 124,
“message”: “Invalid access token.”
}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
accounts

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. {{base_url}}/accounts?page_size=30&page_number=1
  2. See error

Screenshots (If applicable)

image
image794×424 19.1 KB

Additional context
Add any other context about the problem here.

2

Hey @amztimeram, thanks for posting and using Zoom!

Can you send me a screenshot of your postman request URL and response?

Also how are you setting the JWT Token in the request?

Thanks,
Tommy

3

Look like it works with Users/Meeting APIs but not account API. Setting up the JWT token in Authorization header with the Bearer string prefix.

image
image1066×620 38.2 KB

Req: {{baseUrl}}/users?status=active&page_size=30&page_number=1&role_id=
Res: {
“page_count”: 0,
“page_number”: 1,
“page_size”: 30,
“total_records”: 0,
“users”:
}

4

Hey @amztimeram,

Thanks for providing the screenshot. This is intended functionality because in order to call the GET /accounts endpoint you have to be a Zoom partner.

From the docs:

“Only master accounts can create and have sub accounts. Zoom only assigns this privilege to trusted partners.”

If you can, use the GET /users API instead.

Thanks,
Tommy

5

ok. thank you. I thought the same.

1 Like
6

Happy to help! :slight_smile:

Let us know if you have any other questions!

Thanks,
Tommy

7

Hi Tommy,

I’m exploring the user APIs, I could get the individual user account details but not the list users.

Active UserIDs:
“id”: “xGqnsesMRT-YJ3eKgPHppA”, - owner
“id”: “12AraCijT-GItldVu8MIRw”, - member
“id”: “s9I1GPb6SmSVjnhByzucTA”, - member

Request:
{{baseUrl}}/users?status=active&page_size=30&page_number=1&role_id=

Response:
{
“page_count”: 0,
“page_number”: 1,
“page_size”: 30,
"total_records": 0,
** “users”: **
}

8

Hey @amztimeram,

Try without the &role_id= query param.

{{baseUrl}}/users?status=active&page_size=30&page_number=1

Thanks,
Tommy

9

Thanks. I would like to know which API gives me the numeric account id instead of uuid in the responses? I have an licensed account (type 2) and trying to get the /accounts or /accounts/{account_id}/billing APIs but those comes with ‘124 invalid access token’ error. the same access token works with User APIs. please assist.

10

Hey @amztimeram,

For the billing and account APIs as stated in the docs:

“Only master accounts can create and have sub accounts. Zoom only assigns this privilege to trusted partners.”

May I ask your use case in getting the account number, to see if there is an alternative.

Thanks,
Tommy