Known Zoom API issues

If you are experiencing an “Invalid Token” error, there is a possibility it is a bug on Zoom’s end. Below are details of the bug, a work around, and when we are releasing a fix:

Conditions: This problem can arise when a token is granted and then
immediately used to call a Zoom API endpoint. The server that issues
the new token sets the nbf (not valid before) time to be the time
“exactly now.” But not all servers at Zoom have synchronized
clocks. If the token is immediately used for an API endpoint that is
on a different server, that server’s local clock may be up to a second
too slow, with a time before the token’s nbf time, causing the server
to reject the token.

This bug applies to:

  • All token requests: Both original token grants, and refresh grants.
  • All tokens: that includes JWT tokens, as well as OAuth tokens of
    both grant types: authorization_code and client_credentials.

Reproducibility: This problem is either 0% or 90% reproducible: it
depends how the Zoom load balancer forwards API requests to Zoom
servers. It can happen either all the time, or not at all, depending
on your source IP address.

Fix time: We will have a fix that will roll out in an upcoming release.

Work-around: After acquiring a token, wait 1 second before using it.

Related topic:


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UDPATE: Fixed on Sunday Jan 5th.