List of users, extract userId

I am successfully getting a list of users (with Postman) as below:


“page_count”: 1,
“page_number”: 1,
“page_size”: 30,
“total_records”: 1,
“users”: [
“id”: “j9axYHV_Q-eTr4LeP4ISQ”,
“first_name”: “L”,
“last_name”: “R”,
“email”: "",
“type”: 1,
“pmi”: 0,
“timezone”: “Europe/London”,
“verified”: 1,
“created_at”: “2018-06-01T16:16:57Z”,
“last_login_time”: “2019-06-25T08:09:30Z”,
“status”: “active”

However when I extract the userId in the id column and use that “j9axYHV_Q-eTr4LeP4ISQ” as a path variable to ‘Retrieve a user’ (Postman doing the work)


I get

“code”: 1001,
“message”: "User not exist: "

I also tried the email address with no joy.

What am I doing wrong?

@lee.rayner ,

Welcome to the Zoom Developer Community.

Can you please confirm that the user id that you are receiving is j9axYHV_Q-eTr4LeP4ISQ? If yes, can you please send the complete response body to

If you guys could post the solution you arrived at, it may be helpful to others. Namely myself.

I’m a new user searching the forums for examples of how to list users, but a lot of the answers on here are just “email us” which doesn’t help me and will cause me (and others) to post the same question.


Please accept our apologies for the inconvenience caused. Sometimes, we need to request sensitive information from the users, hence we recommend them to reach out to us on I agree that after the resolution, we should have posted the solution here.

In the above case, the user_id that the customer was passing was incorrect. Hence he received the error. If you are receiving a similar error, can you please check the user id, and try the operation again?

Please let me know if you have any additional questions.


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Thank you for the reply.

After posting here I continued to search and eventually found this helpful sample project on Github:

Thanks again

Hi @sysadmin1,

Glad that the issue was resolved. We are here to help you.

Please let us know if you have any additional questions.


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