List of users, extract userId

I am successfully getting a list of users (with Postman) as below:

v2/users

{
“page_count”: 1,
“page_number”: 1,
“page_size”: 30,
“total_records”: 1,
“users”: [
{
“id”: “j9axYHV_Q-eTr4LeP4ISQ”,
“first_name”: “L”,
“last_name”: “R”,
“email”: "x@y.com",
“type”: 1,
“pmi”: 0,
“timezone”: “Europe/London”,
“verified”: 1,
“created_at”: “2018-06-01T16:16:57Z”,
“last_login_time”: “2019-06-25T08:09:30Z”,
“status”: “active”
}
]
}

However when I extract the userId in the id column and use that “j9axYHV_Q-eTr4LeP4ISQ” as a path variable to ‘Retrieve a user’ (Postman doing the work)

v2/users/[userId]

I get

{
“code”: 1001,
“message”: "User not exist: "
}

I also tried the email address with no joy.

What am I doing wrong?

@lee.rayner ,

Welcome to the Zoom Developer Community.

Can you please confirm that the user id that you are receiving is j9axYHV_Q-eTr4LeP4ISQ? If yes, can you please send the complete response body to developersupport@zoom.us?