API Endpoint(s) and/or Zoom API Event(s)
This is for the meeting.chat_message_sent Webhook event. Docs HERE
Description
Hi there -
We have a working Zoom webhook integration receiving events at our registered endpoint. Breakout room events and recording.transcript_completed are firing reliably, so the endpoint, signature verification, and app configuration are all confirmed working.
We’re unable to get meeting.chat_message_sent to fire under any conditions. We’ve verified:
- The DLP policy is configured as required
- The meeting:read and chat scopes are present on our Zoom apps
- Tested across scheduled meetings, webinars, and instant meetings
- Tested with and without cloud recording enabled
- At least one non-host participant was present in all test sessions
- No events are received; not even a failed delivery attempt in the Zoom event logs.
- Is there a known prerequisite or account-level setting for meeting.chat_message_sent that isn’t documented, or a known issue with this event type?
Error?
No Webhook events fire of when a chat message is sent
Please let me know if there’s anything else you might need from me to help troubleshoot.
Thanks!