`meeting.chat_message_sent` webhook not fired

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API Endpoint(s) and/or Zoom API Event(s)

The webhook is never fired


How To Reproduce

  • Enable the In-meeting chat message received capability

  • Send an in-meeting chat message

  • Notice the webhook is never fired

Additional question

Is payload.object.chat_message.sender_session_id from this event, the same as payload.object.participant.user_id from the meeting.participant_joined event ?


1 Like

Hi @tianalemesle
Are you still experiencing this issue?
There are some steps that might help you to debug your issue:

  1. Send a post request to your Endpoint URL, if you do not receive this event then you will have to check your Endpoint

  2. If you DO RECEIVE the post request, but not the Zoom events, try replacing your endpoint with a test endpoint of your preference (such as webhook.site).

  3. If you receive events and Zoom events in this test endpoint, please check that your Endpoint URL is working properly.

Let me know if this helps,

Yes, I am still experiencing this issue.
Yes, I do receive Zoom events on that endpoint, just not that one in particular.
Also, I know when I receive events whether or not the endpoint handles it correctly.

Thanks for confirming this with me!

I have confirmed this behavior on my end, I am not getting any in_meeting chat events.
I have created an internal ticket with our Engineering team (ZSEE-62862 internal ticket for reference)
I will update you as soon as I hear back from them.


1 Like

Iā€™m having the exact same issue in my environment.

Hi @tianalemesle and @yamamotoa
I have reached out to our Engineering team about this issue and it looks like this is an issue on our end and we are working on fixing it.
So for now, it is expected that you are not getting those events.
I will keep you posted if I hear more about it


1 Like

Hi Elisa,

Is there any feedback regarding this issue? We also encounter the same issue.

Best Regards,

hi @k-root
I do not have any updates right now

Hi @elisa.zoom
Do you have any upates?

Hi @yamamotoa
I do not have any updates at the moment.
As I mentioned earlier, this behavior is expected that you are not getting those events.
I will keep you posted if I hear more about it