MEETING_NOT_START 3008 in Webinar without host connected

Meeting SDK Web
1

Description/Error

Dear Staff,

We are working on a platform that uses ( Web Client SDK v 1.5.0) and faced with very strange situation. We start a webinar session and during this session the customers that connecting to the webinar get ERROR 3008 in case if the host didn’t connect to the webinar yet.
With the new version 1.5.0 the situation changed dramatically and now we can see MEETING_NOT_START 3008.

GB_error
GB_error.png1920×1040 28 KB

Do we have an option to inform customer in the different way?
The ideal way is to have a waiting banner that use “Zoom Client” that offer to customer just wait for “starting session”.
Do we have a chance to customise this “error screen” in case if we can’t use “waiting banner” for participants?

Andrey

2

Hey @andrey.petrenko,

You could customize the error by applying a display: none; style to the ReactModalPortal class, and then handling the error your own way.

.ReactModalPortal {
  display: none;
}

ZoomMtg.join(
    {
        meetingNumber: meetConfig.meetingNumber,
        userName: meetConfig.userName,
        signature: signature,
        apiKey: meetConfig.apiKey,
        userEmail: 'email@gmail.com',
        passWord: meetConfig.passWord,
        success: function(res){
            $('#nav-tool').hide();
            console.log('join meeting success');
        },
        error: function(res) {
			// custom error handleing here. Display your banner.
            console.log(res);
        }
    }
);

Also, if you do get the MEETING_NOT_START 3008 error, you could ping the ZoomMtg.join() function every 5 seconds, and then once the meeting starts it would join automatically.

Let me know if this helps!

Thanks,
Tommy