We use API to retrieve partecipant report after the end of the meetings.
We have a problem where some of our customers claim that the meeting reports, sometime only contains a few people re-connected at the end, or after the end time of the meeting, while the report does not contain actual data of people connected at the beginning of the meeting.
Meeting *********** was a 4 hours lesson from 9AM to 1PM, but the report we fetched via API, only contains 5 rows of people reconnected at 1:01/1:02 PM and disconnected one minute later.
There is no evidence of all people thta has been connected for the whole meeting.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
Our customers interconnect through the ScuolaSemplice App
How To Reproduce (If applicable)
From what we understand, at the lesson end time they close they terminate the meeting but some of the student reconnect to the same meeting join url, and the report we get, it is from that second part only.
*This post has been edited to remove any meeting / webinar IDs