All participants' duration are 0 in report of meeting participants while participants actually attended

API and Webhooks
1

Description
We are using api (https://api.zoom.us/v2/report/meetings//participants) to get participants report of meetings. In the returning data, some of the meetings are with participants duration 0 but we confirmed that the participants actually attended the meeting.
.

Error
url:
/v2/report/meetings//participants

return:

   ...

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

How To Reproduce (If applicable)
Meetings:

2

Hi @mompicks15-sina.com,

Thank you for reaching out about this—I’ve edited your post to remove some more sensitive information.

It appears this could be related to a known bug. Could you please email this exact example to us at developersupport@zoom.us and include the email associated with your account? We can have our Engineering team patch this data for you.

Thanks!
Will

3

Email sent. Is it possible to recover the data? And is there any way to avoid to trigger the issue?

4

Thank you for emailing us directly @mompicks15-sina.com — we will follow up with you there directly

5

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.