Meeting recording has password but API return empty

API and Webhooks Cloud Recordings
,
1

Hello.

I’m using trying to get a recording settings via /meetings/{meetingId}/recordings/settings
in this API

I want to determine if a meeting recording has password protection. I do this by evaluating that password property in the response is a string AND length of string > 0

One meeting in particular i get this response from the API, the password property is empty
But the meeting recording HAS a password.

{
   "on_demand":false,
   "password":"",
   "recording_authentication":false,
   "share_recording":"publicly",
   "viewer_download":true
}
  1. What can cause this issue?
  2. How can i determine that a meeting recording has password protection?

Thanks!

2

Hi @daniel7 ,

Are you unable to access the recording without a password?

Are you authorized to retrieve the password?

4

Hey, thanks for getting back to me.

Are you unable to access the recording without a password?

Yes. I need a password to access the recording

Are you authorized to retrieve the password?

Yes, i’m getting a password in other recordings but not in this one.

5

@gianni.zoom forgot to tag you . please advise.

6

Hi @daniel7 ,

Was the meeting created with someone’s personal meeting id? If so, they could have a password they use for recordings. If not, please respond to my private message with the following so I can escalate for you:

  • developer email associated with the app
  • client id used to generate API access token
  • meeting id or uuid
  • full API request/response
7

@daniel7
Try using Zoom Meeting API

Please check if password and/or the recording_play_passcode contain values:
image

8

@gianni.zoom I will check and get back to you. :slight_smile:

9

@gianni.zoom
hey again. in this api password is undefined and recording_play_passcode returns empty string for the mentioned meeting.

10

Hi @daniel7 ,

Can you please share screenshots of the full query result in our private message? Please also send a screenshot of a successful query where you get expected passwords.

11

Developer requested handling via support system for data privacy. Support will continue to troubleshoot with developer.