Meeting recording is incomplete

We have conducted a meeting for around 4 hours but in the cloud recording only 2.56 hours of video is available for rest 1 hr video is missing

API endpoint:


Recording ID: REDACTED

Hi @vinoth.velu could you have paused the recording and forgotten? Do you have enough space on your plan for the full recording length?

Hi @gianni.zoom Thanks for a quick response,
I checked with the admin who was hosting the meeting they confirmed that the recording was not paused,
and we are using unlimited storage capacity plan

Cloud Recording Storage

|Free|147.78 GB used (Your storage allotment is unlimited)|

and also in api response i can see duration is “duration”: 276, min