API Endpoint(s) and/or Zoom API Event(s)
Description
We have a report from a customer saying he recorded some meetings that we are not able to process because the meeting data is not yielding the expected duration, according to the provided payload.
Here there is an extract of a sample payload:
(...)
"duration": 0,
"recording_files": [{
(...)
"recording_start": "2024-08-19T20:57:57Z",
"recording_end": "2024-08-19T21:17:23Z",
}]
As you may see, there is no duration for this meeting. If you follow the play_url you will see a muted recording lasting a few seconds. But if you compute the durations from the recording_start and the recording_end, this recording is expected to last +17 minutes. If you watch the video, it’s a muted recording lasting 3 seconds.
This not something we can solve on our own, so we are reaching out to you in order to provide guidance.
I can provide the full set of ids, meeting_id, account id and any other reference you may need to further dig into this issue.
So far, we have collected four meetings dealing with the same issue for this customer.
Many thanks for your support!