Meeting SDK is hidden when joining breakout room or rejoining meeting after closed captions have appeared on screen

When closed captions (whether manually typed or via live transcription) is on and someone has typed/spoken something, a participant that does any of the following will have their meeting SDK hidden:

  • leaves and rejoins the meeting
  • joins a breakout room

Others in the meeting will still see that participant, but that participant cannot mute/unmute/leave.

When no closed caption has appeared on the screen (either because it’s off or no one has typed/said anything), we do not run into this issue.

We’re wondering if anyone else has experienced something like this? Any tips would be appreciated.

Thanks in advance!

Which iOS Meeting SDK version?
Also tried v5.10.3.3244

Smartphone (please complete the following information):
Simulator: iPhone 11 iOS 15.5
Physical: iPhone X iOS 15.4.1

Additional context
We’ve compared the behaviour with the sample zoom app and it does not have this issue.

We’ve tried these: Zoom is not presenting meeting over controller - #27 by Carson_Chen. Setting setMobileRTCRootController hides the meeting SDK on initial join as well.

We’re initializing the meeting sdk in AppDelegate.

Hi @davidl1,

Since you mentioned being unable to reproduce this in the sample app, it would appear that this is something specific to your implementation. That being said, it is difficult to identify exactly what the difference is with the information provided since we don’t have any insight into how your implementation differs from the sample app’s. The easiest path forward would be to compare your usages of the SDK against that of the sample app, but if you are unsure about any specific usages we can definitely help clarify. :slightly_smiling_face:


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.