Meeting Showing In Canvas LTI But Is Not Found By API or Admin Interface

API and Webhooks
1

Description
We have a meeting that is showing in the Canvas-Zoom LTI.
The meeting cannot be edited and does not appear to have a host.
We were unable to find the meeting by meeting ID in the ZoomAdmin interface.

We tried to find the meeting by the Zoom API but get: “Meeting 797705028 is not found or has expired.”

How do we access this meeting to change it or clear it from the interface?

Error
{
“code”: 3001,
“message”: “Meeting 797705028 is not found or has expired.”
}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
We are using JWT and have other successful calls using this method.

Which Endpoint/s?
Endpoint - https://api.zoom.us/v2/meetings/{meeting id}

How To Reproduce (If applicable)

  1. Generate JWT for the instance using the appropriate credentials
  2. Open post man and create a new request
  3. Add the JWT token with the authorization type of “Bearer”
  4. Make a GET call for https://api.zoom.us/v2/meetings/797705028
  5. Get a response with a code of 3001

Screenshots (If applicable)

CanvasZoomLTI
CanvasZoomLTI1181×155 12.1 KB

Additional context
We are trying to have our courses scheduled via Zoom and this is causing confusion and frustration with the courses faculty and staff as we cannot seem to find a way to remove this meeting from the LTI interface.

2

Hey @jroorda, thanks for posting and using Zoom!

Are you referring to the Canvas LTI App?

If so, can you reach out to them since they built the app?

Here is their support page: https://zoomsupport.cosocloud.com/dashboard

Thanks,
Tommy

3

Hi Tommy,
thank you for your response we have not heard from Canvas or the LTI development company.

If we hear anything we will update this thread.

Thanks,
Justin

1 Like
4

Thanks for the update @jroorda.

Are you still seeing this error?

-Tommy

5

Hi Tommy we are.
I don’t think this is a zoom issue…

We are trying to get in contact with the company the bought the company that built the zoom LTI for Canvas (cosocloud). But they haven’t responded to any of our tickets yet.

However my best guess now is that the zoom API is working correctly and the LTI interface is showing a meeting that doesn’t exists.

My best guess is: The meeting that was deleted in zoom but is still the the 3rd part companies database.

Thanks,
Justin

1 Like
6

Gotcha @jroorda!

Please keep us updated on what you find. :slight_smile:

Thanks,
Tommy