When querying the meeting details API endpoint the “total_records” returned doesn’t always match the actual count of meetings returned. For many time ranges i’m querying the count of meetings returned by the query is greater than the ‘total_records’ count
No error message, just incorrect / misleading results.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
Querying API using powershell and JWT authentication.
How To Reproduce (If applicable)
Steps to reproduce the behavior:
[09:42:26]:C:\Scripts\PowerShell\zoom\Scripts\GetMeetingStats> $results = Invoke-RestMethod -Uri $listMeetingsUri -Headers $headers -Body $body
Can you give me more details like how far off the numbers are? In your case, what is the total_records saying vs. what you are counting?
In the example i gave above the total_records said “117” but the count of actual meetings returned was 135.
I ran a couple more reports this morning and for one timeframe it returned a “total_records” of 144 but returned 168 actual meetings. For another timeframe that had multiple pages of results the total_records said 1936 but when i finished processing all the pages i had a total of 2021 meetings.
Strange, can I get your account # so we can look into this further?
Account No. 53909378
Below are results from a query run this morning showing the same issue:
We are looking into this and will get back to you. (ZOOM-186716)
We’re seeing the same issue. Is there an update on this?
This issue is fixed and we have ran a patch to repair your meeting data. Please try again.
What is your Zoom account #?
@tommy, is there a way to private message/email the account number to you? I’m hesitant about posting it on the site for security reasons.
Looks good now Tommy, thanks for the help!
Sure, you can share it with email@example.com. Just make sure to include details about the issue.
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