"total_records" and actual meetings doesn't match

[pram.rangga (Pramudya)]

Description
Query result form live meeting, shows total_records different than actual meeting

Error
I use Zoom Education, when live meeting some of user ended the live meeting suddenly.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Knowing the endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

Which Endpoint/s?

List Meetings - Dashboards - Zoom API - API Reference

How To Reproduce (If applicable)
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
2. See error

Screenshots (If applicable)

Additional context
Add any other context about the problem here.

[will.zoom (Will)]

Hi @pram.rangga,

Thanks for reaching out about this—can you share the request URL and Meeting ID you’re querying? This will help to debug.

Thanks,
Will

[pram.rangga (Pramudya)]

Thanks for the respons, @will.zoom.

After patch at Nov 26, it’s getting better. However, there’s still slight difference between total_records and current live meeting. Example, total_records 127, but actual live 125.
request URL : https://api.zoom.us/v2/metrics/meetings?type=live&page_size=300

Additionally, I search user in Zoom dashboard and API Query didn’t match.
request URL : https://api.zoom.us/v2/users/lusianauh@gmail.com
Search result in Zoom Dashboard vs API Query

[MaxM]

Hey @pram.rangga,

In regard to your first point:

After patch at Nov 26, it’s getting better. However, there’s still slight difference between total_records and current live meeting. Example, total_records 127, but actual live 125.
request URL : https://api.zoom.us/v2/metrics/meetings?type=live&page_size=300

I want to note that there is a slight delay when making requests in the API versus when the change happens live. When are you querying the endpoint? Are you making the request to the endpoint while meetings are ongoing? Additionally, are you able to provide more information on the request that you’re making?

I also wanted to confirm with you that the 127 total_records is the value that you get when making the request to the API.

In regard to your second point:

Additionally, I search user in Zoom dashboard and API Query didn’t match.
request URL : https://api.zoom.us/v2/users/lusianauh@gmail.com
Search result in Zoom Dashboard vs API Query

Have you confirmed that the token you are using matches the account associated with the dashboard screenshot that you provided? It’s possible that the token used when making the request doesn’t match up with the correct account.

Let me know if you have any questions.

Thanks,
Max