Metrics Meetings Participants type=pastOne participant

API and Webhooks
1

Description
We are attempting to use the https://api.zoom.us/v2/metrics/meetings/{meetingId}/participants?type=pastOne endpoint to retrieve the join/leave times of all participants to correct local data that is normally filled with the participant_joined/participant_left webhooks.

Error
When hitting the https://api.zoom.us/v2/metrics/meetings/{meetingId}/participants?type=pastOne endpoint, the resulting participant always contains the host’s id, and user_name. Even though join/leave webhooks indicate it was in fact the other registrant who joined/left, and the host never showed up.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?https://api.zoom.us/v2/metrics/meetings/{meetingId}/participants?type=pastOne

Which Endpoint/s?
https://api.zoom.us/v2/metrics/meetings/{meetingId}/participants?type=pastOne

How To Reproduce (If applicable)
1.) Create meeting with 1 registrant
2.) Have registrant attend meeting (NOT host)
3.) Meeting end
4.) Call endpoint.
5.) Observe resulting participant has host’s id, not the registrant’s id

2

Hi @BetterMynd ,

I’m going to test this and confirm if I’m able to reproduce this. In the meantime, I’m going to private message you so you can send the meeting id, full API request and full API response.

Thank you,
Gianni

3

I private messaged the requested details and after several days was told I need to submit a support ticket using the generic zoom support page. After making a support ticket with all details I was bounced again:

In terms of app developers’ questions, we have a specific department that could give you proper assistance regarding your concerns.

I am encouraging you to use the link below to submit your questions about the App Review process:
https://marketplace.zoom.us/docs/guides/publishing/app-submission/submission-review

Following that link takes you back to the zoom marketplace, and clicking support there takes you back here to the forums.

If there is a specific form I need to submit for additional support, please provide a direct link to it. Since any links I navigate with to developer focused support ultimately lead me back here.

Thank you.

4

I’ve had a conversation with zoom support using the chat feature and have been ensured this is the only place to get dev answers of this fasion and I should not be going through tickets.

Is there any update to the above?

Thanks.

5

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