Missing scope field when refreshing token

API and Webhooks
1

Hello, I wanted to bring to your attention that we’re experiencing some random instances of the issue described here:

Please advice.
Thank you.

2

Hey @ZoomAdmin,

Thank you for reaching out to the Zoom Developer Forum. Are you able to provide an example of a response that you get that has the Scope excluded? When you say that this is random, are you able to reproduce it at will in any of the instances? Any steps to reproduce the issue will help to troubleshoot.

Thanks,
Max

3

Hi @MaxM ,

Sure. Please let me know how to send you a private message.

Responses with the missing field come sporadically. Unfortunately, it isn’t something we can reproduce at will. We have seen some error entries on our logs. That’s how we are aware of the issue.

Thanks

4

Hey @ZoomAdmin,

Thank you for the update. If you have private information that will help us to troubleshoot the issue, the best bet is to send an email to developersupport@zoom.us with the information and a link to this thread. I’ll be sure to troubleshoot the issue from there.

Thanks,
Max

5

Thanks @MaxM . I’ll get in touch via email.

6

Hey @ZoomAdmin,

Sounds good, I’ll keep an eye out for the email.

Thanks,
Max

7

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.