We use an account level integration with our clients to integrate with their zoom meetings and download recordings. A common issue is that webhooks are never received.
We process ~10k meetings per month, with hundreds missing webhooks - ie
recording.started is received, but
recording.completed is never sent. Or
meeting.started is never received but other hooks are. There is no pattern in the missing hooks, it seems random.
We understand no service can be perfect, but the issue has been particularly bad this February, and it’s negatively effecting the quality of service we can provide to our customers.
In February, we had 845 recording.completed without a corresponding recording.started (compared to 34 in January).
In February, we had 257 recording.started without a corresponding recording.completed (compared to 10 in January)
Is this a known issue? Are there any known mitigations?
Below is a sample of ID’s where we are missing recording completed web hooks but we have a recording started webhook: