Recording completed event web hook didn't arrive

Hello zoom dev team,

We had a meeting:
“uuid”: "REDACTED,
“type”: 2,
“start_time”: “2022-02-22T14:45:46Z”,
“timezone”: “Europe/Brussels”

We have enabled webhook to receive recording.completed event (and it usually works correctly for other meetings, we also saw web hook in the hour before and after that specific meeting).

Cloud recording was enabled too and I am able to see that chat recording is present in zoom cloud (Recording management page), but we did not received any webhooks.

I have checked webhook logs and it seems that the webhook recording.completed is not present for this meeting.

We have redownloaded manually the recording, so we do not issue about getting the data, but we would like to know why we did not received webhook to prevent this problem from happening again.

*Can you commit that 100% of events will be sent?
*Can you please check logs/retry metrics to see how many times that event had tried firing?

Can you kindly check what is the reason for that please ? Thank you.

No error, we did not received webhook for recording completed event.

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?
Recording completed event

How To Reproduce (If applicable)
Rarely happen, do not know how to reproduce

Screenshots (If applicable)

Additional context

Hi @qatlvprod ,

Can you please open a support ticket with these full details? We will have service engineering take a look :slight_smile:

support ticket


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