I’m all setup to receive the ‘recorded.completed’ webhook event, and it comes across perfectly about 80% of the time. But mysteriously, it sometimes never shows up, even though the recorded session is indeed completed, and sitting inside of my Zoom dashboard.
I’ve been watching this ‘missing’ notification event occur for a few weeks now, and as far as I can tell it’s actually just not being sent across. All of the meetings are being started and stopped in exactly the same way (i.e. each meeting is being conducted by me, same browser, same ‘end meeting’ click event, no stopping and then re-starting of recording during session, etc. ). All I’ve come up with as a workaround is to put a button on my site to allow users to ‘re-initiate’ the download if their video isn’t showing up after 4-5 hours, which is feeling quite clunky.
Another (and possibly related?) issue is I’m sometimes receiving webhook notifications for the same event multiple times (for the same meeting). These repeated events don’t seem to follow any clear pattern that I can identify.