Mobile SDK always fails to authenticate on launch

Meeting SDK iOS
1

Description
I get MobileRTCAuthError_KeyOrSecretWrong in my AppDelegate onMobileRTCAuthReturn method when trying to authorize my app. I’ve already double-checked that the key and secret match what is in our marketplace SDK app and that that app is activated. We had been using this successfully in previous versions, I do not know when it broke.

Which version?
v4.6.21666.0428

To Reproduce(If applicable)

  1. Happens on launch of the app

Smartphone (please complete the following information):

  • Device: iPhone 8
  • OS: iOS13.3
  • Version 1

Additional context
This is the main way we try to authenticate in AppDelegate:

	let zoomContext = MobileRTCSDKInitContext()
	zoomContext.domain = "https://www.zoom.us/"
	MobileRTC.shared().initialize(zoomContext)
	if let service = MobileRTC.shared().getAuthService() {
		service.delegate = self
		service.clientKey = kZoomSdkKey
		service.clientSecret = kZoomSdkSecret
		service.sdkAuth()
	}

I’ve also tried setting the domain to “zoom.us/”, but see the same behaviour.
I’ve tried setting the jwt token, but then I don’t see the onMobileRTCAuthReturn method called at all.

2

We just started experiencing the exact same issue today. Our app had been authenticating perfectly fine, but now we’re receiving the MobileRTCAuthError_KeyOrSecretWrong error. Our keys and secrets are definitely correct and our app is activated. We’re also using the zoom.us domain.

Any feedback/guidance on this would be greatly appreciated. This is a major inconvenience for our users.

3

Hi TimedRight_Webinar_A,

Thanks for the post. Let me contact you shortly.

Thanks!

4

Hi iScribeHealth,

Thanks for using Zoom SDK. Let me contact you shortly.

Thanks!

5

We have the same problem too. How can we fix this?

6

Hi @iScribeHealth. Did zoom solved this problem for you?
Thanks!

7

Yes, they did. You may want to submit a request on their support page to get faster response time: https://support.zoom.us/hc/en-us/requests/new

8

We need to create an sdk app, and not a jwt app as stated in doc.
:rage: :face_with_symbols_over_mouth:

1 Like
9

Hi @devark,

Thanks for the reply. May I inquire what is the issue you are facing right now and how can I help?

Thanks!

10

Hi @carson. We were using the credentials from a jwt app, as stated in doc. But for the sdk to authenticate you must use the credentials from a sdk app.
I think it’s better to fix the doc.
Bye

11

Hi @devark,

Thanks for the reply. Could you provide the link of the doc that needs to fix? I will forward it to the doc team to fix it.

Thanks!