Mute/Unmute icon missing on video elements in new SDK


In the latest SDK, when displayUserNameOnVideo is set, the User Name of the participant shows in the bottom left hand side of the video element. In previous SDK’s, this also had a mute/unmute icon. This appears to be missing now in the latest SDK.

There was an issue where the user name was cut off in previous SDKs, and I see that that was fixed in the release notes. But now the audio status icons are missing. This definitely worked previously.

Which macOS Meeting SDK version?

To Reproduce(If applicable)

Enable displayUserNameOnVideo
Join meeting


In the Zoom client:

In custom app with new SDK

Device (please complete the following information):
macOS 12.2.1 Macbook Pro M1 13"

Hi @KieranAC,

When I enabled this setting in the sample app, I was able to see the mute indicator for other users in the same meeting. What are you seeing as the return value for the displayUserNameOnVideo method? Also, is this behavior present 100% of the time across multiple meetings?


We set displayUserNameOnVideo to YES by default, and it is set in this case.

It’s happening across all meetings for us.

Hi @KieranAC,

Thanks for confirming. Can you please provide the SDK logs so that we can look into why it isn’t showing up for you?


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