Mute/Unmute Issues

Description
After we upgraded to the 1.7.10 release we noticed that the mute and unmute behavior had changed. Now it seems that the only option for hosts is to request to unmute (before it seemed to just unmute the audio). This happens even if the host mutes a user (which is common when a participant has a lot of background noise). It causes a lot of confusion when less tech-savvy participants struggle to unmute themselves and the host cannot intervene.

The mute all complicates this a bit as well. Selecting mute all and not allowing participants to unmute still does not allow the host to unmute, only request to unmute. Unmute all also no longer seems to be an option.

In general, it seems that if the host mutes a participant, the host should be able to unmute that participant. Is it possible to add an option to force unmute of a participant? Is there another workaround for this issue?

Which version?
This is seen in the sample app for 1.7.10.

Screenshots
Request to Unmute Modal
Screen Shot 2020-07-29 at 6.29.02 PM

Participant cannot unmute themself nor can the host. The host can only “Ask to Unmute”

3 Likes

+1

May i add that this ‘Mute all’ or ‘Mute myself’ button is bugged.

Mute all:
When entering the meeting for the first time, the host has the possibility to click on Mute All participants.
When doing that, a popup is shown with the option for participants to unmute themselves as checked.
This is actually bugged as when doing so, participants cannot unmute themselves. The host has to send a request to unmute.
After that, if the host click again on mute all, the popup show up but this time with the option unchecked…

  • Mute myself (for non host):

image

When the host has applied a bugged Mute All with participant not being allowed to unmute themselves, then when a participant mute himself he is not able to unmute himself anymore
image

1 Like

+1

We would like to know if there is a way to override this behaviour? Certainly not all applications need this. We in our application want our host to mute and unmute the participant when ever they want to. If there is any background noise for a participant they can go forward and mute them.

1 Like

Hey @nvivot, @erichhansen, @harish.venkataraman,

Due to privacy, we decided to remove the option for the host to unmute participants.

Thanks,
Tommy

Hi @tommy was there any advance notice that this change was coming? I like to be on the lookout for any similar future changes.

@tommy

I understand you change some behavior according to features or what you think is the best.
But as usual, the problem is:

  • You did notifying your clients (us) in advance as this had definitely an impact on our applications
  • (unfortunately i have to point this here) you have introduced bug

Hey @nickmel, @nvivot

From the product side yes on our blog and changelog:

Apologies for the inconvenience, we are working on communicating changes better in the future.

Thanks,
Tommy