After we upgraded to the 1.7.10 release we noticed that the mute and unmute behavior had changed. Now it seems that the only option for hosts is to request to unmute (before it seemed to just unmute the audio). This happens even if the host mutes a user (which is common when a participant has a lot of background noise). It causes a lot of confusion when less tech-savvy participants struggle to unmute themselves and the host cannot intervene.
The mute all complicates this a bit as well. Selecting mute all and not allowing participants to unmute still does not allow the host to unmute, only request to unmute. Unmute all also no longer seems to be an option.
In general, it seems that if the host mutes a participant, the host should be able to unmute that participant. Is it possible to add an option to force unmute of a participant? Is there another workaround for this issue?
This is seen in the sample app for 1.7.10.
Request to Unmute Modal
Participant cannot unmute themself nor can the host. The host can only “Ask to Unmute”